Privacy Policy


Last updated: June 14, 2026

Hudson Vale operates this website and online store. Through our website, we provide customers with access to our products, content, customer support, and related services (collectively referred to as the "Services"). Our store is hosted on Shopify, which provides the e-commerce platform that allows us to offer our products and services securely.

This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, place an order, contact us, or otherwise interact with our Services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with Hudson Vale, we may collect the following categories of personal information:

  • Contact information, including your name, billing address, shipping address, telephone number, and email address.
  • Payment information, including payment method details, transaction records, and payment confirmations.
  • Account information, including usernames, passwords, account preferences, and settings.
  • Order and transaction information, including purchases, returns, exchanges, cancellations, and product preferences.
  • Communications, including messages sent to our customer support team.
  • Device information, including browser type, IP address, device identifiers, and network information.
  • Website usage information, including how you browse, interact with, and navigate our Services.

How We Collect Information

We may collect information:

  • Directly from you when you place an order, create an account, subscribe to updates, or contact us.
  • Automatically through cookies and similar technologies when you use our website.
  • From service providers who help us operate our business.
  • From business partners and trusted third parties where permitted by law.

How We Use Your Information

We use your personal information to:

Provide and Improve Our Services

We use your information to process orders, arrange shipping, manage returns and exchanges, provide customer support, maintain accounts, and improve your shopping experience.

Marketing and Advertising

We may use your information to send promotional communications, provide product recommendations, and display relevant advertisements based on your interactions with our website.

Security and Fraud Prevention

We use personal information to protect our customers, prevent fraudulent activity, verify transactions, and maintain the security of our Services.

Customer Communication

We use your information to respond to enquiries, provide updates regarding orders, and offer customer support.

Legal Compliance

We may use or disclose information when required to comply with applicable laws, regulations, legal proceedings, or lawful requests from authorities.

Sharing Personal Information

We may share personal information with:

  • Shopify and service providers that support our operations, including payment processors, fulfilment partners, shipping providers, customer support providers, and analytics services.
  • Marketing and advertising partners where permitted by law.
  • Third parties when necessary to complete an order or fulfil a service you have requested.
  • Members of our corporate group and affiliated entities.
  • Relevant parties during business transactions or where required by law.

Shopify and Third-Party Services

Our website is hosted by Shopify. Shopify collects and processes certain personal information to provide and improve its services.

Information submitted through our website may be processed by Shopify and trusted third-party providers located outside your country of residence.

To learn more about Shopify's privacy practices, please visit the Shopify Consumer Privacy Policy.

Depending on your location, you may also exercise certain privacy rights through Shopify's Privacy Portal.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of third-party websites and encourage you to review their policies before providing personal information.

Children's Privacy

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

If you believe a child has provided personal information to us, please contact us and we will take appropriate action.

Data Security and Retention

We implement reasonable measures to protect personal information. However, no online transmission or storage method can be guaranteed to be completely secure.

We retain personal information only for as long as necessary to provide our Services, fulfil legal obligations, resolve disputes, and enforce our policies.

Your Privacy Rights

Depending on your location, you may have rights including:

  • Accessing your personal information.
  • Requesting correction of inaccurate information.
  • Requesting deletion of personal information.
  • Receiving a copy of your personal information.
  • Requesting transfer of your information where applicable.
  • Restricting or objecting to certain processing activities.
  • Withdrawing consent where processing relies on consent.

You may exercise these rights by contacting us using the details below.

To learn more about Shopify's handling of personal information and related rights, please visit:
https://privacy.shopify.com/en

Complaints

If you have concerns regarding how we process your personal information, please contact us. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence.

Where required, we rely on recognised legal mechanisms, including Standard Contractual Clauses and equivalent safeguards, to ensure an appropriate level of data protection.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any updates will be published on this page together with a revised "Last updated" date.

Contact Information

Store Name: Hudson Vale

Business Name: SS Commerce

Company Number: 99603330

Registered Business Address:
Roland Holstlaan 642
2624 JA Delft
The Netherlands

UK Fulfilment & Warehouse Location:
22 Upper Gilmore Place, Edinburgh EH3 9NP, United Kingdom

Phone: +44 7700 141067

Email:
support@hudsonvale.co.uk

Customer Service Hours

Monday – Friday:
09:00 – 18:00 (GMT)

Saturday – Sunday:
10:00 – 16:00 (GMT)

We aim to respond to all enquiries within 24 hours during business hours.