Return & Refund Policy
Last updated: June 14, 2026
At Hudson Vale, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you may request a return in accordance with the policy outlined below.
Returns
We offer a 30-day return period. This means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, the item must:
- Be unused and unworn.
- Be returned in its original condition.
- Include any original tags and packaging.
- Be accompanied by proof of purchase or your order confirmation.
To request a return, please contact our customer support team at:
Once your return request has been approved, we will provide instructions on how and where to return your item.
Items returned without prior approval will not be accepted.
Damaged, Faulty or Incorrect Items
Please inspect your order upon arrival.
If your item arrives damaged, defective, or if you receive the wrong product, please contact us as soon as possible at support@hudsonvale.co.uk so that we can assess the issue and arrange an appropriate solution.
Non-Returnable Items
For hygiene, safety, or product-specific reasons, certain items cannot be returned.
This may include:
- Personalised or custom-made products.
- Gift cards.
- Clearance or final sale items where stated.
If you are unsure whether your item is eligible for return, please contact our customer support team before initiating a return.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, colour, or variation, we recommend returning your original item and placing a new order once your return has been approved.
European Union Cooling-Off Period
If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it without providing a reason.
To qualify, items must be returned unused, unworn, in their original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you of the outcome.
If approved, your refund will be processed to the original payment method used for the purchase.
Please note:
- Refunds are typically processed within 10 business days after approval.
- Your bank or payment provider may require additional time to complete the transaction.
If more than 15 business days (Monday to Friday) have passed since your refund was approved and you have not received your funds, please contact us at:
Contact Information
Store Name: Hudson Vale
Business Name: SS Commerce
Company Number: 99603330
Registered Business Address:
Roland Holstlaan 642
2624 JA Delft
The Netherlands
UK Fulfilment & Warehouse Location:
22 Upper Gilmore Place, Edinburgh EH3 9NP, United Kingdom
Phone: +44 7700 141067
Email:
support@hudsonvale.co.uk
Customer Service Hours
Monday – Friday:
09:00 AM – 06:00 PM (GMT)
Saturday – Sunday:
10:00 AM – 04:00 PM(GMT)
We aim to respond to all enquiries within 24 hours during business hours.