Terms and Conditions
Welcome to Hudson Vale.
The terms "we", "us", and "our" refer to Hudson Vale. Hudson Vale operates this website and online store, including all related information, content, features, tools, products, and services (collectively referred to as the "Services"). Our store is powered by Shopify, which enables us to provide these Services securely and efficiently.
These Terms and Conditions ("Terms of Service" or "Terms") govern your access to and use of our website and Services and outline the rights and responsibilities of both Hudson Vale and our customers.
Please read these Terms carefully before using our Services. By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you should not access or use our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence and that you have the legal capacity to enter into a binding agreement.
To use the Services, including browsing our website or purchasing products, you may be required to provide information such as your name, email address, billing information, shipping information, and payment details. You agree that all information provided is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
SECTION 2 - OUR PRODUCTS
We make every reasonable effort to display our products as accurately as possible. However, product colours and appearances may vary slightly depending on your device, display settings, and lighting conditions.
All product descriptions, pricing, and availability are subject to change without notice. We reserve the right to discontinue products or limit quantities at any time.
SECTION 3 - ORDERS
When you place an order through our website, you are making an offer to purchase a product from Hudson Vale.
All orders are subject to acceptance and availability. We reserve the right to refuse, cancel, or limit any order at our discretion, including where we suspect fraudulent activity, pricing errors, or stock availability issues.
An order is only considered accepted once payment has been successfully processed and you have received an order confirmation from us.
If we are unable to fulfil your order, we will notify you as soon as possible and issue a full refund where applicable.
All returns and refunds are governed by our Return & Refund Policy.
SECTION 4 - PRICES AND BILLING
Prices displayed on our website are subject to change without notice.
You agree to provide accurate billing and payment information for all purchases made through our website. We reserve the right to cancel orders where incorrect pricing, payment issues, or suspected fraudulent activity occur.
SECTION 5 - SHIPPING AND DELIVERY
Delivery times provided on our website are estimates only and are not guaranteed.
We are not responsible for delays caused by shipping carriers, customs procedures, weather conditions, public holidays, or other circumstances beyond our reasonable control.
For full delivery information, please refer to our Shipping Policy.
SECTION 6 - INTELLECTUAL PROPERTY
All content available on the Hudson Vale website, including text, images, graphics, logos, product designs, branding, and website content, is owned by Hudson Vale or its licensors and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, publish, or otherwise use any content without our prior written consent.
SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools or services that we do not control.
Such tools are provided on an "as available" basis and we are not responsible for their functionality, availability, or performance.
SECTION 8 - THIRD-PARTY LINKS
Our website may contain links to third-party websites.
We are not responsible for the content, policies, or practices of any third-party websites and encourage users to review their terms and policies before engaging with them.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Our store is hosted on Shopify, which provides the e-commerce platform used to sell our products.
Any purchase made through our website is made directly with Hudson Vale and not with Shopify. Shopify is not responsible for products sold through our store or for transactions between Hudson Vale and its customers.
SECTION 10 - PRIVACY
Your use of our Services is also governed by our Privacy Policy.
By using our website, you acknowledge that you have read and understood our Privacy Policy.
SECTION 11 - FEEDBACK
If you submit reviews, comments, suggestions, or other feedback to Hudson Vale, you grant us the right to use, reproduce, publish, and display such feedback for business and promotional purposes.
You confirm that any feedback you provide is accurate and does not violate the rights of any third party.
SECTION 12 - ERRORS AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping information, or availability.
We reserve the right to correct any errors and update information without prior notice.
SECTION 13 - PROHIBITED USES
You may only use our website for lawful purposes.
You agree not to:
- Use the website for fraudulent or unlawful purposes.
- Violate applicable laws or regulations.
- Interfere with the operation or security of the website.
- Upload malicious software, viruses, or harmful code.
- Copy, scrape, or exploit website content without permission.
We reserve the right to restrict or terminate access where these Terms are violated.
SECTION 14 - TERMINATION
We reserve the right to suspend or terminate access to our Services at any time if we reasonably believe that a user has violated these Terms.
Any obligations or liabilities incurred before termination will remain in effect.
SECTION 15 - DISCLAIMER OF WARRANTIES
The Services and products offered through our website are provided on an "as is" and "as available" basis.
To the fullest extent permitted by law, Hudson Vale makes no guarantees regarding uninterrupted access, error-free operation, or specific outcomes from the use of our Services.
SECTION 16 - LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Hudson Vale shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from the use of our Services or products.
Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.
SECTION 17 - INDEMNIFICATION
You agree to indemnify and hold harmless Hudson Vale, its directors, employees, affiliates, and service providers from claims, liabilities, damages, losses, and expenses arising from your breach of these Terms or misuse of the Services.
SECTION 18 - SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.
SECTION 19 - ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the entire agreement between you and Hudson Vale regarding your use of the Services.
SECTION 20 - ASSIGNMENT
We may transfer or assign our rights and obligations under these Terms without notice.
You may not transfer or assign your rights under these Terms without our prior written consent.
SECTION 21 - GOVERNING LAW
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Netherlands.
Any dispute arising from or relating to these Terms, the Services, or any purchase made through Hudson Vale shall be subject to the exclusive jurisdiction of the competent courts of the Netherlands.
SECTION 22 - HEADINGS
Section headings are included for convenience only and do not affect the interpretation of these Terms.
SECTION 23 - CHANGES TO THESE TERMS
We reserve the right to update these Terms at any time.
Any changes will be posted on this page and will become effective immediately upon publication unless otherwise stated.
Your continued use of the Services following any changes constitutes acceptance of the updated Terms.
SECTION 24 - CONTACT INFORMATION
Store Name: Hudson Vale
Business Name: SS Commerce
Company Number: 99603330
Registered Business Address:
Roland Holstlaan 642
2624 JA Delft
The Netherlands
UK Fulfilment & Warehouse Location:
22 Upper Gilmore Place, Edinburgh EH3 9NP, United Kingdom
Phone: +44 7700 141067
Email:
support@hudsonvale.co.uk
Customer Service Hours
Monday – Friday:
09:00 AM – 06:00 PM (GMT)
Saturday – Sunday:
10:00 AM – 04:00 PM (GMT)
We aim to respond to all enquiries within 24 hours during business hours.