Shipping Policy
Last updated: June 14, 2026
At Hudson Vale, we are committed to providing reliable and efficient delivery throughout the United Kingdom. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Shipping Destinations
We currently deliver to customers throughout the United Kingdom.
Shipping availability may vary depending on location and carrier restrictions.
2. Order Processing
Orders are typically processed within 2–3 business days (Monday to Friday), excluding weekends and public holidays.
During periods of high demand, seasonal promotions, or unexpected circumstances, processing times may be slightly extended. If significant delays occur, we will notify you as soon as possible.
3. Shipping Costs
Free UK Shipping
We offer free shipping on all orders within the United Kingdom. No minimum purchase is required.
4. Estimated Delivery Times
Estimated delivery times are as follows:
Processing Time:
2–3 business days (Monday to Friday)
Transit Time:
4–9 business days (Monday to Friday)
Estimated Total Delivery Time:
6–12 business days (Monday to Friday)
Order Cut-Off Time:
6:00 PM (GMT)
Time Zone:
Greenwich Mean Time (London)
Please note that delivery times are estimates and may occasionally be affected by factors outside our control, including carrier delays, severe weather conditions, or public holidays.
5. Shipping Restrictions
We currently do not deliver to:
- PO Box addresses
- APO/FPO/DPO military addresses
- Restricted or inaccessible delivery locations
Certain orders may be subject to carrier-specific delivery restrictions.
6. Failed Deliveries and Returned Parcels
If a delivery cannot be completed due to an incorrect address, multiple failed delivery attempts, or other circumstances beyond our control, the parcel may be returned to us.
Should this occur, we will contact you to arrange redelivery. Additional shipping charges may apply.
7. Lost or Damaged Orders
If your order is lost or arrives damaged, please contact us as soon as possible at:
We will investigate the matter with the shipping carrier and work to resolve the issue promptly.
8. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect operational, legal, or service-related changes. The latest version will always be available on this page.
Contact Information
Store Name: Hudson Vale
Business Name: SS Commerce
Company Number: 99603330
Registered Business Address:
Roland Holstlaan 642
2624 JA Delft
The Netherlands
UK Fulfilment & Warehouse Location:
22 Upper Gilmore Place, Edinburgh EH3 9NP, United Kingdom
Phone: +44 7700 141067
Email:
support@hudsonvale.co.uk
Customer Service Hours
Monday – Friday:
09:00 AM – 06:00 PM (GMT)
Saturday – Sunday:
10:00 AM – 04:00 PM (GMT)
We aim to respond to all enquiries within 24 hours during business hours.